In today's IT arena, data integrity and security are paramount.
Our managed service tools and professional technical staff will supplement your IT staff, enabling them to be more productive for your company. Regardless of which service plan you select, be assured that each is specifically designed to enhance network performance and reliability for any company, regardless of size.
This program starts with a 27-point network audit and includes network monitoring, quarterly onsite consultation, discounted fees, and many other services.
Initial Site Survey (27-Point Network Audit)
A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:
Network Monitoring
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:
Quarterly Onsite Consultation
Every three months we will come on-site to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.
Continuous Network Auditing and Management
Our engineers will audit and tune-up your network:
Unlimited Spam Filtering For All Users
Thanks to a remote filtering service we offer through Microsoft, we can stop 97% of all spam and filter 100% of viruses sent via email without requiring you to purchase and maintain expensive in-house hardware or software.
FREE Break-Fix Services
In the RARE event that your network goes down or you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. Consider this a form of insurance.
Our Gold Level Services also starts with a 27-point network audit, provides annual onsite consultation, and provides several of the services offered in our Platinum Level Service.
Initial Site Survey (27-Point Network Audit)
A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:
Network Monitoring
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:
Annual On-Site Consultation
Yearly we visit you onsite to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This annual review allows us to make specific recommendations for improving your network performance, office productivity, and will help you plan and budget for future IT needs.
Continuous Network Auditing and Management
Our engineers will audit and tune-up your network:
Unlimited Spam Filtering For Up To 25 Users
Thanks to a remote filtering service we offer through Microsoft, we can stop 97% of all spam and filter 100% of viruses sent via email without requiring you to purchase and maintain expensive in-house hardware or software. An additional fee of $3 per user per month will be charged for users above the initial 25.
Additional Benefits
With this program you will benefit for a solid array of services designed to keep your IT systems optimal.
Initial Site Survey (27-Point Network Audit)
A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:
Network Monitoring
This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:
Annual On-Site Consultation
Yearly we visit you onsite to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This annual review allows us to make specific recommendations for improving your network performance, office productivity, and will help you plan and budget for future IT needs.
Additional Benefits
Total Care Plan Features | Platinum | Gold | Silver |
---|---|---|---|
Initial Site Survey (27-Point Network Audit) | check | check | check |
Network Monitoring | check | check | check |
Onsite Consultation | Quarterly | Annual | Annual |
Continuous Network Auditing and Management | check | check | |
Spam Filtering For Users | Unlimited | Up to 25 Users | |
FREE Break-Fix Services | check | ||
FREE Unlimited Help Desk Support | check | ||
FREE Server Restore | check | ||
A Preferred Client Discount Rate of $95/hour | check | check | check |
FREE Year-End Technology Review | check | ||
FREE Server and Workstation Loaner if a workstation or server crashes | check | ||
Guaranteed Response to Major Technical Problems | check | check | check |
Virus Definition and Security Patch Updates | check | check | check |
Virus REMOVAL And Cleaning | check | ||
Creation of Acceptable Internet Usage Policy | check | check | check |
Monthly Executive Summary Report | check | check | check |
Client access to Service Portal | check | check | |
Spyware Monitoring and Removal | check | check | |
Adding and Removing Users | check | check | |
Vendor Liaison Services | check | ||
100% No-Hassle Guarantee | check |