Federico customizes a telephony solution to enhance your business.
We will recommend an easy-to-use phone system for growing businesses as well as install and support that solution. We work with the industry leaders in the voice over IP arena as well as traditional offerings.
Avaya IP Office
The Avaya IP Office system was designed specifically for small and midsize businesses. From basic telecom needs to the most complex operations, this system enables you to increase productivity in a cost-effective manner. With the ability to grow to over 1,000 users at a single site, the Avaya IP Office provides the tools necessary to easily increase functionality as your business grows.
Call Center Applications
Gain efficiencies in customer service by leveraging the expansive Call Center features of the IP Office system. Track, record, and report on calls to improve your customer service interactions. Provide applications specific to your customer service agents and supervisors, which will allow them to better serve your customers.
Connect your entire organization and allow them to collaborate in real-time. Whether dealing with office workers, mobile workers, or remote staff; Avaya IP Office allows you to deliver applications across the board. The ability to twin desk calls to mobile users allows for presence in any environment. With voicemail delivered to email, your employees will always stay on task and will be available to meet your customer’s needs – no matter their location.
Leverage existing investments in Avaya and Nortel systems to realize a rapid return on investment. Utilize current handsets and update the central components of your existing systems to gain features and functionality while maintaining familiarity for your staff.
Federico Consulting offers a diverse portfolio of telecom providers to meet the needs of our clients. Whether you require voice or data service, we are poised to represent the most robust vendors in the market today. Allow us the opportunity to be your advocate.
The relationships that we have developed with multiple carriers provide us with the tools necessary to execute a comprehensive strategy to ensure that your systems are solid. We speak the telecom lingo so that you don’t have to. Allow our team to carry the burden on your behalf. We currently provide services on behalf of the following voice and data vendors:
Contact us today for a free analysis of your current Telco services.
Take advantage of efficiencies associated with IP-based communications and Voice Over IP services.
VoIP provides services that may be more difficult to implement or more expensive with traditional telephone systems. Examples include:
A Better Way To Manage Business Demand
Avaya offers global communications expertise that improves business performance and growth. We work with 90% of Fortune 500 companies, trusted to protect IT investments with our commitment to scalable solutions. Avaya's approach delivers open and flexible communication systems and collaborative real-time applications with a reliable, enabling network. We deliver a complete end-to-end virtualization capability for enterprise environments with our Virtual Enterprise Network Architecture strategy, combining existing and emerging technologies as a comprehensive solution for real-time networking.
Our people-centric unified communications solutions integrate voice, video and data, enabling users to communicate and collaborate in real time.
Small & Midsize Business
Learn more about our easy-to-use, cost effective communications solutions designed specifically for small and midsize business.
Products & Solutions
Find the products that help keep your business connected, and the know-how and resources to achieve maximum results.