Phone Systems

Increase your business potential with friendly, intuitive business telecommunications.

Federico customizes a telephony solution to enhance your business.

We will recommend an easy-to-use phone system for growing businesses as well as install and support that solution. We work with the industry leaders in the voice over IP arena as well as traditional offerings.

Avaya IP Office

The Avaya IP Office system was designed specifically for small and midsize businesses. From basic telecom needs to the most complex operations, this system enables you to increase productivity in a cost-effective manner. With the ability to grow to over 1,000 users at a single site, the Avaya IP Office provides the tools necessary to easily increase functionality as your business grows.

Call Center Applications

Gain efficiencies in customer service by leveraging the expansive Call Center features of the IP Office system. Track, record, and report on calls to improve your customer service interactions. Provide applications specific to your customer service agents and supervisors, which will allow them to better serve your customers.

Unified Communications

Connect your entire organization and allow them to collaborate in real-time. Whether dealing with office workers, mobile workers, or remote staff; Avaya IP Office allows you to deliver applications across the board. The ability to twin desk calls to mobile users allows for presence in any environment. With voicemail delivered to email, your employees will always stay on task and will be available to meet your customer’s needs – no matter their location.

Hybrid Environment

Leverage existing investments in Avaya and Nortel systems to realize a rapid return on investment. Utilize current handsets and update the central components of your existing systems to gain features and functionality while maintaining familiarity for your staff.


Federico Consulting offers a diverse portfolio of telecom providers to meet the needs of our clients. Whether you require voice or data service, we are poised to represent the most robust vendors in the market today. Allow us the opportunity to be your advocate.

The relationships that we have developed with multiple carriers provide us with the tools necessary to execute a comprehensive strategy to ensure that your systems are solid. We speak the telecom lingo so that you don’t have to. Allow our team to carry the burden on your behalf. We currently provide services on behalf of the following voice and data vendors:

  • AT&T
  • TW Telecom / Level 3
  • TelePacific
  • Comcast
  • Verizon
  • Charter
  • Sprint
  • Many More

Contact us today for a free analysis of your current Telco services.

VOIP Services & VOIP Phone Systems

Take advantage of efficiencies associated with IP-based communications and Voice Over IP services.

VoIP provides services that may be more difficult to implement or more expensive with traditional telephone systems. Examples include:

  • The ability to transmit more than one telephone call over the same broadband connection. This can make VoIP a simple way to add an extra telephone line to a home or office.
  • Conference calling, call forwarding, automatic redial, and caller ID; zero- or near-zero-cost features that traditional telecommunication companies (telcos) normally charge extra for.
  • Secure calls using standardized protocols (such as Secure Real-time Transport Protocol.) Most of the difficulties of creating a secure phone connection over traditional phone lines, like digitizing and digital transmission, are already in place with VoIP. It is only necessary to encrypt and authenticate the existing data stream.
  • Location independence. Only an Internet connection is needed to get a connection to a VoIP provider. For instance, call center agents using VoIP phones can work from anywhere with a sufficiently fast and stable Internet connection.
  • Integration with other services available over the Internet, including video conversation, message or data file exchange in parallel with the conversation, audio conferencing, managing address books, and passing information about whether others (e.g. friends or colleagues) are available to interested parties.
  • Advanced Telephony features such as call routing, screen pops, and IVR implementations are easier and cheaper to implement and integrate. The fact that the phone call is on the same data network as a user’s PC opens a new door to possibilities.

Avaya Business Phone Systems

A Better Way To Manage Business Demand

Avaya offers global communications expertise that improves business performance and growth. We work with 90% of Fortune 500 companies, trusted to protect IT investments with our commitment to scalable solutions. Avaya's approach delivers open and flexible communication systems and collaborative real-time applications with a reliable, enabling network. We deliver a complete end-to-end virtualization capability for enterprise environments with our Virtual Enterprise Network Architecture strategy, combining existing and emerging technologies as a comprehensive solution for real-time networking.

  • Unified Communications

    Our people-centric unified communications solutions integrate voice, video and data, enabling users to communicate and collaborate in real time.

  • Small & Midsize Business

    Learn more about our easy-to-use, cost effective communications solutions designed specifically for small and midsize business.

  • Products & Solutions

    Find the products that help keep your business connected, and the know-how and resources to achieve maximum results.



Avaya cloud-based solutions let you pay as you grow, provide the latest endpoints and applications, and support business processes that drive success. For any size business, we deliver Cloud Your Way on a fully open architecture that supports flexibility, reliability, security and scaling. We help you transfer the burden of technical and architectural maintenance to your cloud partners, so you can concentrate on solving business problems.

Customer Experience & Contact Center

Customer Experience & Contact Center

Customer engagement represents a positive, value-creating relationship between customers and an organization throughout the customer journey. In today’s digital era, customers demand and expect a consistent and seamless experience across multiple touch points, both physical and digital. Avaya offers contact center solutions that enable you to build a customized portfolio of applications―to drive stronger customer engagement and promote higher customer lifetime value.

Customer Experience & Contact Center

Customer Experience & Contact Center

Customer Experience & Contact Center is the discipline of treating customer relationships as assets, to transform your satisfied customers into loyal customers, and loyal customers into advocates. To this end, omnichannel experience provides the right media at the right time, enabling persistent conversation and consistent experience via context. Enterprise-wide engagement puts customers at the heart of your business, and through actionable insights you understand customer preferences. To explore solutions for better managing your customer experience, contact Avaya or an Avaya Authorized Partner.



Avaya offers subscription services hosted in the cloud for high-performance video conferencing, voice over IP, unified communications, and remote collaboration. With each of these easy-to-use services, you eliminate capital investment and gain the ability to scale the services to meet your changing needs. Contact Avaya or an Avaya Authorized Partner to start a conversation about cloud-based communications for your business.

Unified Communications

Unified Communications

Explore communications, conferencing, and infrastructure solutions that support real-time engagement by integrating voice, video, data, messaging, conferencing, mobility, and more. As Avaya puts you ahead in a world of mobility, apps, social, and cloud, your workforce becomes more seamlessly connected and productivity increases. Customer satisfaction rises and innovation thrives. And as you grow, you can count on unrivaled scalability and flexibility to support every location, from small branches to corporate headquarters. Contact Avaya or an Avaya Authorized Partner to start defining the right unified communications solution for your business.

Have Questions?

Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premises and cloud deployment options that seamlessly integrate with non-Avaya applications. Avaya Breeze enables third parties to create and customize business applications for competitive advantage. The Avaya fabric-based networking solutions help simplify and accelerate the deployment of business critical applications and services.

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