Managed IT Services

Lets you maximize your investment in technology with one of our Total Care managed services plans.

In today's IT arena, data integrity and security are paramount.

Our managed service tools and professional technical staff will supplement your IT staff, enabling them to be more productive for your company. Regardless of which service plan you select, be assured that each is specifically designed to enhance network performance and reliability for any company, regardless of size.

Platinum Level Service

This program starts with a 27-point network audit and includes network monitoring, quarterly onsite consultation, discounted fees, and many other services.


Initial Site Survey (27-Point Network Audit)

A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:

  • Network Security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout


Network Monitoring

This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back up success and failures
  • Anti-virus protection
  • Uninterruptible Power Supply (UPS) monitoring


Quarterly Onsite Consultation

Every three months we will come on-site to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This quarterly review will allow us to make specific recommendations for improving your network performance, office productivity, and help you plan and budget for future IT needs.



Continuous Network Auditing and Management

Our engineers will audit and tune-up your network:

  • Patch management and approval
  • Manage Anti-Virus on Clients
  • Test peripherals, such as UPS hardware
  • Manage hard drive space, memory, CPU utilization
  • Maintain network documentation and make changes as necessary
  • Maintain routers, firewalls, and switches to prevent failure or problems
  • Continually optimize servers for maximum performance and reliability
  • Review and install operating system updates
  • Regularly test back-ups and restore data
  • Constantly review server logs for errors and potential problems
  • Add and remove users
  • Disaster Recovery (image reloads)


Unlimited Spam Filtering For All Users

Thanks to a remote filtering service we offer through Microsoft, we can stop 97% of all spam and filter 100% of viruses sent via email without requiring you to purchase and maintain expensive in-house hardware or software.



FREE Break-Fix Services

In the RARE event that your network goes down or you experience any type of problem, our team of senior technicians will troubleshoot and resolve the issue at NO ADDITIONAL SERVICE FEE to you. Consider this a form of insurance.

Gold Level Service

Our Gold Level Services also starts with a 27-point network audit, provides annual onsite consultation, and provides several of the services offered in our Platinum Level Service.


Initial Site Survey (27-Point Network Audit)

A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:

  • Network Security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout


Network Monitoring

This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back up success and failures
  • Anti-virus protection
  • Uninterruptible Power Supply (UPS) monitoring


Annual On-Site Consultation

Yearly we visit you onsite to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This annual review allows us to make specific recommendations for improving your network performance, office productivity, and will help you plan and budget for future IT needs.



Continuous Network Auditing and Management

Our engineers will audit and tune-up your network:

  • Patch management and approval
  • Manage Anti-Virus on Clients
  • Test peripherals, such as UPS hardware
  • Manage hard drive space, memory, CPU utilization
  • Maintain network documentation and make changes as necessary
  • Maintain routers, firewalls, and switches to prevent failure or problems
  • Continually optimize servers for maximum performance and reliability
  • Review and install operating system updates
  • Regularly test back-ups and restore data
  • Constantly review server logs for errors and potential problems
  • Add and remove users
  • Disaster Recovery (image reloads)


Unlimited Spam Filtering For Up To 25 Users

Thanks to a remote filtering service we offer through Microsoft, we can stop 97% of all spam and filter 100% of viruses sent via email without requiring you to purchase and maintain expensive in-house hardware or software. An additional fee of $3 per user per month will be charged for users above the initial 25.



Additional Benefits

  • Guaranteed 2-Hour response to major technical problems
  • Client access to Service Portal
  • Spyware monitoring and removal
  • Adding and removing users
  • A preferred client discount rate of $95/hour
  • Virus definition and security patch updates
  • Creation of acceptable internet usage policy
  • Monthly executive summary report

Silver Level Service

With this program you will benefit for a solid array of services designed to keep your IT systems optimal.


Initial Site Survey (27-Point Network Audit)

A senior engineer will audit your network for potential problem areas as well as generate reports and create network documentation including:

  • Network Security
  • Data back-ups
  • Virus protection
  • Spam filtering
  • Hardware integrity (check for pending failures)
  • System performance and trends
  • Overall network design and layout


Network Monitoring

This 24/7 network monitoring service allows us to watch every aspect of your network to detect and report problems before they escalate into downtime, data loss, or expensive repair issues. Some of the items we monitor include:

  • Server traffic and load
  • Hardware integrity and reliability
  • Storage space and availability
  • Back up success and failures
  • Anti-virus protection
  • Uninterruptible Power Supply (UPS) monitoring


Annual On-Site Consultation

Yearly we visit you onsite to report our extensive analysis of your network’s trends, security, and performance, as well as to review your company’s goals and technology issues with you. This annual review allows us to make specific recommendations for improving your network performance, office productivity, and will help you plan and budget for future IT needs.



Additional Benefits

  • Guaranteed 4-Hour response to major technical problems
  • A preferred client discount rate of $95/hour
  • Virus definition and security patch updates
  • Creation of acceptable internet usage policy
  • Monthly executive summary report

Compare Total Care Plans

Total Care Plan Features Platinum Gold Silver
Initial Site Survey (27-Point Network Audit) check check check
Network Monitoring check check check
Onsite Consultation Quarterly Annual Annual
Continuous Network Auditing and Management check check
Spam Filtering For Users Unlimited Up to 25 Users
FREE Break-Fix Services check
FREE Unlimited Help Desk Support check
FREE Server Restore check
A Preferred Client Discount Rate of $95/hour check check check
FREE Year-End Technology Review check
FREE Server and Workstation Loaner if a workstation or server crashes check
Guaranteed Response to Major Technical Problems check check check
Virus Definition and Security Patch Updates check check check
Virus REMOVAL And Cleaning check
Creation of Acceptable Internet Usage Policy check check check
Monthly Executive Summary Report check check check
Client access to Service Portal check check
Spyware Monitoring and Removal check check
Adding and Removing Users check check
Vendor Liaison Services check
100% No-Hassle Guarantee check